a Golden Heart client is a Client in Charge! Our objective is to advocate for your rights and choices while keeping you safe, healthy, and happy in your own home. Every Caregiver who joins the team is commissioned to empower you to enjoy the most optimum lifestyle possible. As one of our valued Caregivers says,
At Golden Heart Senior Care, you are the focus around which our care is planned. Your needs and priorities become our goals, and we understand that your input on everything is vital to effectively reach these goals. We strive to uphold your independence and dignity in your care, and we value your feedback on how we are doing in all areas.
When Golden Heart cares for you, you are in charge!Whether you are our Client or a family member, we value your input. Please feel free to phone us to discuss any concerns. If you have a complaint about disappointing service, a suggestion about how to improve services, or would like to pay tribute to an extraordinary Caregiver, you can find forms and privacy envelopes in the back of your Care Plan Portfolio.